RMA's are valid for 15 days to send it back and will be not eligible for return after 15 days. If an Item is returned to us without an prior authorization number,there would be a 15% straight restocking fee (Based on the condition of the product,if the product is damaged,there would be no refund).Also,the item should be received within the window of 15 days after you receive the product. Please include /have your Order#/web order# ready. To obtain RMA# please call our customer service at (410) 992 3272 Option:2 or email us with CONTACT US form. If you have any questions please do contact us.Īll returns under Return Policy requires an RMA (Return Merchandise Authorization) number. Please note that the restocking fee is only for fountain pen which is filled with the ink. We then sell these pens in our outlet store. Hence, we will charge you a nominal restocking fee of 10% to accommodate these repair and shipping charges to manufacturer's repair facility. We want to make sure that all of our customers when they buy from us get a brand new pen which is not used. If you use the cartridges supplied with the pen or if you fill it with ink, then in order for us to resell, we have to send it to the manufacturer's repair facility. When you purchase a fountain pen, it is recommended that you test drive it with dipping the nib in the ink. We are not responsible for the exchange rate differences.įountain pens are special and once filled it is very difficult to resell the item when returned. For international orders, the refund will be made only in US dollars. Please call us to make the FedEx/UPS Return label. If you receive a defective item we send you the shipping label/email return label to send it back to us. We will gladly give you a credit, exchange or refund, less shipping charges. Please enclose a copy of your invoice and include all original packaging and literature. Our return policy day is 45 days from the date of delivery. We are proud of the quality of our products and want you to be fully satisfied with your purchase. When you shop at, we want to make sure that you are fully satisfied. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.We are thinkers of 100% satisfaction. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund.
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