![]() ![]() The job started out great but has quickly started to go downhill with the treatment of employees. Retail Employees are pushed heavily to make sale goals and almost shamed when they are unable to make goals. I think people under 18 are given lunch breaks though. In the beginning we were told we would be given lunch on days there were triple shows, we did once and now we get overpriced food trucks and NO LUNCH BREAK just a break that cannot be more than 20 minutes. The retail manager is kind but now there is just too many mangers with things constantly changing. Some of the polices seem like they could be good changes but its almost confusing. The policies are now being changed by a manager that is not the retail manager. Work policies are very inconstant with other castles which really hindered employees that were trained at opening from coaches from other castles. So they under schedule now and expect people to answer their phones and come in on days off? This is difficult for people like myself that depend on a steady income. I was told it was because they want to be able to easily call people in. I and many of my coworkers were working nearly 40 hours now its gone down to 10-20 hours. As far as work hours everyone is getting called off of shifts day of and hours cut majorly. Now I learned many people were told they would be groomed for the same position and the manger has stopped talking about it a few months in. When hired was told that there would quickly be room for advancement since I had managerial experience and consistent hours. ![]()
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